Dr. OZ Unveils You by Sharecare ~ VR Meets Health at Microsoft Store In Austin

Written by James Nelson, Technology Editor for InFluential Magazine and Teen InFluential

On Thursday, September 28, Vive, Microsoft and Sharecare unveiled a VR experience that puts health in the power of patients using VR education.  We were thrilled to be in attendance at its national debut in Austin.

Dr. Mehmet Oz

Dr. Mehmet Oz

Available on September 28 on the HTC Vive, YOU by Sharecare facilitates the personalization of medicine and health by empowering users to freely navigate an anatomically and functionally accurate 3D model of a virtual human body and its individual organs, in real-time.

Dr. Mehmet Oz

Dr. Mehmet Oz

This means patients now have the ability to go inside the body to understand medical diagnosis and physiological functions (such as heart rate) and truly understand what a treatment impact can be – all using VR.

Dr. Mehmet Oz

Dr. Mehmet Oz

The experience was unveiled  at the Microsoft Store in Austin with Sharecare investor, Dr. Oz.

Learn more about Sharecare here.

A Crash Course in Cyber Security

From personal computers, laptops and smartphones to IoT gadgets, tech devices can make life easier and more convenient for college students when completing assignments, communicating with peers and professors, surfing the web and more. However, it’s important to ensure those devices are protected from threats such as hackers, scams and viruses. Cover your bases with some tips and best practices from Trend Micro and learn more at TrendMicro.com. (Family Features)

SOURCE:
Trend Micro

7 Steps to Improve Cybersecurity

There was a time you could run a small business with a bank account, a telephone, an internet connection and some sort of physical base. These days, cybersecurity has been added to this list as a necessity nearly every small business owner needs to consider.

This is especially true for small businesses such as law offices or accounting firms that deal with a client’s highly sensitive information.

Despite recognizing the need for effective IT security to guard against the next cyberattack, 83 percent of businesses say organizational difficulties put their company at risk, according to a global survey conducted by Citrix. In addition, 74 percent of businesses say they need a new IT framework to improve security and reduce risk.

Because of the highly technical and complicated nature of cyberattacks, many small business owners don’t understand the enormity of these threats, and most learn the hard way.

For example, Dr. David Krier, whose Volunteer Voyages lost over $14,000 through fraudulent withdrawals, learned that banks do not always offer protection against these attacks. His organization was not reimbursed for the money the cyberthieves stole. The situation is not improving. Recently, CBS reported a drastic rise in phishing scams. In 2017, 200 organizations were victims of a phishing scam that resulted in the theft of the data of several hundred thousand employees.

“Because most of the news coverage happens when big companies like Equifax or Target are attacked, many small business owners mistakenly believe that only larger companies are at risk of a security breach,” says Nate Spilker, vice president, product management at Citrix. “The fact is, the majority of cyberattacks will have a detrimental impact on small businesses if they do not have a cybersecurity plan in place.”

Cybersecurity is a very real and very serious matter, but the more you know about it, the better you can prepare against an attack. These seven steps lay the groundwork for establishing an advanced and cost-effective way for small businesses to better guard against the ever-present reality of a cyberattack.

1. Assess current security tools

Your company’s data is only as safe as the technology it employs. Instead of thinking how well protected you are, consider bringing in an outside consultant to expose your vulnerabilities. This will help you to honestly analyze the current tools your company uses and understand where you can improve.

2. Invest in staffing

It can be challenging for a small business to hire new employees. But because the cyber threat is so real and potentially devastating, hiring knowledgeable and experienced security personnel might be the most important step you can take to protect your business.

3. Encrypt your data

You may trust your personal photos and music to the web, but your business’s and your clients’ data raises a whole other host of concerns. Many business-class cloud services employ encryption technology, which transforms data in an indecipherable code that can only be opened with a specific key as it travels between secure destinations.

4. Think beyond passwords

It’s safe to say most people are unable to remember all their passwords. Not only are passwords cumbersome, but poor password practices can create major security problems. In fact, 91 percent of security professionals think passwords will be a thing of the past within a decade. Many security experts now recommend user authentication technology to make protecting data both easier and more effective.

5. Use a consolidated platform

By implementing a secure, company-wide tool such as Citrix ShareFile, which includes file sharing, storing and document signing as well as remote desktop access that integrates with common business apps like Microsoft Office 365, employees will be more collaborative and productive. They will also be able to work from anywhere, on any device, at any time.

6. Create and enforce a standard IT policy

Whether you have a traditional office setup, contractors working remotely or a bring-your-own-device policy, make it a priority for employees to understand the security risks involved with using unapproved applications.

7. Be proactive

Stay updated on the latest developments and concerns in the cybersecurity landscape and how you can improve your company’s defenses. For instance, take the time to review how the ever-expanding Internet of Things (IoT) can both benefit and add new security risks to your company.

A solution that takes into account many security measures involves implementing a cutting-edge file sync-and-sharing system, like Citrix ShareFile.

With more than 80,000 business customers and 20 million business users, Citrix has developed their systems to be easy to use and capable of handling all types of files, from sensitive legal briefs to 3D architectural designs. Combining user experience with security, ShareFile safeguards data through leading industrial security standards.

To learn more about small business technology solutions, visit www.sharefile.com.

Smartphone Market Responds to Senior Users

Smartphone technology may seem complicated and flashy, but don’t believe anyone who says it’s only for the young. In fact, 73 percent of those 50 to 59 years old now own a smartphone, according to a 2016 survey from AARP. Going one step further, a recent study of smartphone user habits by the Pew Research Center concludes that 92 percent of those aged 50 and above now use text messaging, 80 percent use their phones to access the internet and 87 percent use them to send and receive email.

Still, a significant smartphone generation gap exists within the baby boomer set. While smartphone owners 50 to 59 regularly perform common daily tasks and even occasionally play a game on their smartphones, AARP’s study noted adults 60 to 69 are far more likely to rely on a laptop or desktop computer for email or internet use, and tend to avoid apps and games altogether.

Obstacles to smartphone enjoyment

It’s no great mystery why certain baby boomers have been hesitant to fully embrace smartphone technology. Traditionally, mobile phones have simply not been designed with seniors in mind. Rather, they are designed for the larger share of the market represented by younger users, who grew up playing high-tech games, surfing the web and using touchscreens.

Software interfaces are often not particularly senior friendly. Small content size and busy screens can be difficult to read and comprehend. The challenge of navigating multiple menu levels is simply not intuitive for many older users.

The small physical size of many devices, and the even smaller size of things like number keys and icons, present challenges that can make smartphones frustrating for seniors to use, and sometimes even seem a little intimidating.

Growing choices to satisfy senior needs

Fortunately, the wireless industry has responded, and the gap is quickly being filled. Savvy manufacturers and specialized carriers have recognized the potential of the senior market, resulting in more and better choices than ever.

Samsung’s Android smartphones, for instance, include a simplified version of its operating software designed to make navigation more convenient. Called “Easy Mode,” this optional setting is found in nearly every modern Samsung device. Easy Mode enlarges the size of text and icons, and allows users to put everything within easy reach on a single screen.

Most Android and iPhone models also offer options within the Settings menu that allow users to adjust things like font size and screen brightness to tailor the user experience to their specific needs. With any Android smartphone, users also have the option of downloading a third-party launcher from the Google Play Store, which provides big pictures and text to simplify navigation.

There’s even a growing segment of the carrier market focusing on seniors. Known for its affordable rates and excellent customer service, Consumer Cellular is a full-service, no-contract carrier that offers a range of specifically senior-friendly smartphones for any skill level. Other carriers have gained popularity among older users by offering simplified smartphones with convenient emergency calling features.

Opening up new worlds

Beyond a slight learning curve, there’s no longer any reason for seniors to feel left out, or even limited, by smartphone technology. By integrating new, senior-oriented designs and features, today’s smartphone experience can be as simple and user-friendly as they need it to be.

The Pew study reveals just how integral smartphones have become to the lives of users over 50. Going beyond standard uses, 39 percent in this age bracket also use their phones to access information about health conditions; 34 percent use them to do online banking. Fifty-five percent use smartphones for social networking, and another 55 percent use their phone’s features for entertainment.

There are truly almost no limits on what can be done with a smartphone. No longer a mere toy or gadget, it has evolved to become an indispensable modern tool. The good news for older users is that it is also now more accessible than ever. (BPT)

Give Graduates the Gift They Want: Ashley Chloe

Graduation is an important accomplishment and the beginning of a transition from one part of life to the next. The day itself may be brief, but the work it took to get there is significant. Shouldn’t Graduation Day be marked by more than a “Good Luck with Life” card and a bouquet of flowers?
The Ashley Chloe Helix Cuff is a pair of wireless headphones that are both easy-to-use and fashionable: a great gift perfect for the new grad, starting life with a fresh sense of style.
Post-graduates have better things to do than sort out tangled headphone cords. The Helix Cuff keeps your earbuds on your wrist, within easy reach at all times, and it uses Bluetooth to connect to your cellphone, meaning no more tangled cords! It’s perfect for commuting to work, walking in the park, and listening to your favorite music or audio books. You can even make phone calls with it. When done, the Helix earbuds are stored back in a sleek, cutting-edge cuff, that comes in 6 different colors.
CEO & Founder Angela Pan

CEO & Founder Angela Pan

“I designed the Helix Cuff to be a smarter, more fashionable way to enjoy music on-the-go. Modern headphones aren’t always stylish, or easy to store and find. The Helix Cuff solves these problems as a wrist-wearable device that’s distinct and stylish,” says Angela Pan, CEO of Ashley Chloe.
The Helix Cuff is equipped with the most advanced sound technology available in a Bluetooth wearable tech gadget. Smart Multipoint Connectivity allows grads to connect to multiple devices. AptX technology, cVc noise reduction, and Bluetooth 4.1 gives your graduate the most premium sound experience. Shop here: www.ashleychloe.com/order
About Ashley Chloe
Ashley Chloe is a brand that delivers high-tech chic to fashion-forward individuals who crave sleek digital wearables designed expressly for their modern lifestyle. Their flagship product, The Helix Cuff™ solves the problem of dealing with tangled and easy to lose headphones in a fashion-forward way. It is the world’s first wrist-wrap-storable pair of headphones; a sleek wearable with extractable Bluetooth® headphones for your wrist. Keep your fashion and tunes close at hand. Ashley Chloe is based in San Francisco, just north of Silicon Valley.

How to Find a Hotel That can Cater to Your Technology Demands

8 questions that ensure technology needs are met while at a hotel

You arrive at your hotel and pull out your smartphone. After an incredibly long sign-in process, you connect to the Internet. It works fine in the hallway but not in your room, so you go to the business center to check email and print tickets to tonight’s show. The center is packed, so you head back to your room to wait. Meanwhile, your kids are trying to stream a movie and the Internet connection is slow.

Both business and leisure travelers rely on technology to stay connected and streamline to-do’s. However, poor Wi-Fi and minimal tech-focused amenities leave many travelers disappointed. That’s why before booking a hotel, you should always ask questions to ensure you get as much out of your technology while travelling as you do while at home.

Ask these eight questions to make sure your technology needs are met while staying at any hotel, no matter how many devices you plan to use.

Is the room suited for technology?

Whether new or remodeled, modern hotels should feature room designs that support technology. For example, ask about easy access to outlets and charging stations while you’re in the room to ensure you can plug in your phone, charge your tablet and use your computer all at the same time.

How reliable is the Internet?

Fast, reliable Internet is critical for anyone traveling for business or pleasure. When you stay at IHG hotels, you can feel confident you get superior Internet service. IHG Connect provides advanced Wi-Fi technology with increased bandwidth to meet the demand and volume needs of guests.

What is the login process?

Lengthy login processes are a hassle, especially if you’re connecting multiple devices. Some hotels offer streamlined methods which is a big time-saver. Want to log in just once? IHG Rewards Club members log in and then they’ll be recognized and automatically connected at every IHG Connect-enabled hotel.

How secure is the Wi-Fi network?

Most hotels today offer Wi-Fi to guests, but it might not be a secure network. To ensure private information stays private, only stay at hotels with a private and secure Internet connection for guests.

Is there an extra cost for Wi-Fi?

Some hotels charge extra for fast Internet access. Ask about costs and look into membership perks that wave these fees. For example, IHG Rewards Club members receive free Wi-Fi at all IHG properties.

What is available at the business center?

A good hotel will have a business center available to all guests. Inquire as to what is included at the center to ensure your needs are met. Printers, fax machines, computers and a variety of outlets should be available.

What are the hours of the business center?

Ask about the hours of the business center so you know you’re covered, whether you need to book a last-minute reservation to the city’s hottest attraction or print out that big report for tomorrow’s presentation.

Are meeting spaces available?

For business travelers, impromptu meeting spaces are great for quick meetups or when you want to get out of your room for a change of scenery. For more formal gatherings, ask the hotel about the availability of meeting planners who can assist in organizing the technology needs of large groups of people and corporate events.

Keep your technology moving as fast as you do by asking these questions now. That way your hotel stay will be that much more enjoyable, comfortable and productive. (BPT)

Tech Celebrity Gerard Adams Says Fulfillment, Not Achievement is What Entrepreneurs Should Strive For.

GERARD ADAMS, ALSO KNOWN AS THE “MILLENNIAL MENTOR,” WANTS TO EARN NEWARK, NEW JERSEY THE REPUTATION AS A HUB FOR MILLENNIAL ENTREPRENEURSHIP. HIS MOTIVATION? THE FULFILLMENT THAT COMES WITH HELPING OTHERS SEE THEIR GOALS ACHIEVED.

Finding success in entrepreneurship isn’t easy, but living with purpose and passion can be even harder. While he’s worked with many different companies and influencers to build, create and innovate, Gerard Adams maintains that he would rather focus on his true passion – sharing what he knows with others.

Gerard’s story begins unlike most millennial entrepreneurs. After high school, he enrolled at Caldwell University. However, he quickly realized that college wasn’t for him. After one semester, Gerard dropped out and follow his own path.

While he began his professional career working for a firm, Gerard ended up on the entrepreneurial path fairly quickly. One such example was Wall Street Grand, a forum he started that added a ratings system to give credibility to contributors and writers. By the time he was 24, he had already made his first million dollars.

Gerard was beginning to gain influence at this point, and he was eventually hired by mPhase to organize a presentation for their nanobattery. The presentation, which was aimed to attract investors, was a failure – a critical step in Gerard’s personal journey.

The Rise of “Voice of Generation Y”

While he was involved in different projects after leaving college, Gerard struck gold when he co-founded Elite Daily. The idea for Elite Daily came from his interns David Arabov and Jonathan Francis, and Gerard noticed that they were onto something big. He supplied the funding and guidance for the site, and it eventually grew into a massively popular news site that was attracting well over one million readers a day. In 2015, the group sold Elite Daily for $50 million.

The growth and eventual sale of Elite Daily is seen as Gerard’s claim to fame, a sign that he has succeeded the same way other millennials have. However, building a company into a multi-million dollar force isn’t what drives Gerard.

Prior to his biggest successes, Gerard was looking for a deeper meaning in the work he was doing. Yes, he had a knack for sales and telling a story. He was able to connect with others, and he had a very promising career and life ahead of him. But making money simply wasn’t enough to keep Gerard driven.

That’s when Gerard began getting mentored by Tony Robbins. Tony, a successful entrepreneur that focuses on teaching others to overcome their fears and unleash their inner potential, taught Gerard a lesson that guides him today: “success without fulfillment is the ultimate failure.” This rang true with Gerard, and he embraced the lesson and applied it to his personal life.

Today, Gerard spends his time in his native Newark, New Jersey, working toward fulfillment. After learning from Tony, Gerard realized that his purpose in life is to help other entrepreneurs that want to take their ideas and create businesses of their own. This became the basis for FOWNDERS, Gerard’s current project.

Harvard fireside chat

Harvard fireside chat

Social Impact Brings Adams Home

FOWNDERS is a start-up accelerator, meaning it helps young, growing companies receive the funding, connections and guidance they need to succeed on their own. Under Gerard’s non-profit start-up, millennials in the Newark area will get the resources they need to make their own entrepreneurial dreams come true. To ensure the most success, all FOWNDERS entrepreneurs get the benefits of an incubator free of charge. While helping these young entrepreneurs pursue their goals, Gerard also hopes to establish Newark as a hub for future entrepreneurs, giving back to the city that raised him.

Drawing back from the importance of a mentor in his own life, Gerard has made sure that FOWNDERS includes its own mentorship program. Millennial entrepreneurs that work through FOWNDERS will be connected with one of many already established mentors, each of which offers a unique point of view and experience that will prove beneficial for others.

There is a lot to look forward to with Gerard and FOWNDERS. The start-up accelerator is still relatively new, and it will take time to see where some of the start-ups begin to go. But as time goes on, FOWNDERS and the start-ups it aides will begin to grow, and they could end up becoming some of the biggest success stories of tomorrow.

If this happens, then consider Gerard’s personal goals for success achieved. Help others to find success – that’s what drives Gerard, FOWNDERS and the journey to create the next wave of millennial entrepreneurs.

The 8 Hottest New Devices for 2017

When it comes to the latest technology, you can never have too many options. And for tech lovers, there is nothing like the annual Consumer Electronics Show (CES) which takes place Jan. 5-8 in Las Vegas.

CES delivered an exciting look at the newest Windows 10 devices that will make your life easier by having a battery life long enough to last through a 15-hour flight, allowing you to log into your computer with just your face – no need to remember a password and much more. Featuring experiences such as Windows Hello, touch, Windows Ink, Cortana and Continuum, these devices will command attention this year. From PCs to all-in-ones, gaming solutions and portable devices, here are some of the most amazing unveilings from CES 2017 sure to enable the creator in everyone. 

1. Dell Canvas. Channeling the innovative possibilities of Windows 10 and the upcoming Creators Update into a new category of smart workspace technology, the Dell Canvas expands productivity allowing you to create, communicate and express your ideas as naturally as you do with pen and paper. Through the use of touch, digital pen and totems, you can turn drawings into part of the digital workflow with Windows Ink or mark up webpages in Microsoft Edge. Powered by virtually any Windows 10 PC, this device plugs seamlessly into software solutions from many partners to unleash the creative genius in everyone. 

2. Samsung Notebook Odyssey. Built specifically for intense and casual gamers alike, the Samsung Notebook Odyssey features advanced technology, such as the HexaFlow Vent, an advanced cooling and ventilation system allowing the device to remain cool at all times. For optimal gameplay, the Samsung Notebook Odyssey is equipped with an intelligent and robust processer. Powered by a 7th Generation Intel Core i7 processor, both models of the Samsung Notebook Odyssey offer lightning fast performance with premium graphic technologies. 

3. LG Gram. Weighing in at only 2 pounds and featuring a 60W battery – the highest capacity in the industry to-date – for a long battery life between charges, the LG Gram has a near edgeless touch screen and is built to deliver superior portability. Complete with a built-in fingerprint scanner that unlocks Windows Hello, the LG Gram promises to be this year’s hot travel companion. 

4. HP Spectre x360. The second generation of HP’s 15.6-inch revolutionary x360 is the most powerful in the Spectre profile and can be pre-ordered today. Its bigger battery allows for up to 12 hours while powering a micro-edge 4K display and featuring the latest Intel processors, high performance NVIDIA GeForce 940MX discrete graphics. It also offers fast and secure login with Windows Hello and a nearly borderless display with two new front-facing speakers to round out the user experience.

5. Lenovo ThinkPad XI Yoga. The latest ThinkPad X1 Yoga is flawlessly flexible and adapts to your needs offering true multi-mode capability that delivers stunning colors and absolute blacks. The only 14-inch notebook with an OLED display option, the ThinkPad X1 Yoga also comes with a redesigned rechargeable pen and improved “rise and fall” keyboard. The ThinkPad X1 Yoga will be available in February. 

6. Toshiba Portégé X20W. A premium 2-in-1 convertible PC running Windows 10 Pro with a 360-degree dual-action hinge allow you to use the Portégé as a notebook or digital inking tablet. And with a 7th Generation Intel Core processor, the Portégé packs plenty of power into its thin, 2.5-pound frame that includes a 16-hour battery. The pre-configured Portégé X20W will be available soon in Slate Gray. 

7. Acer Aspire VX 15. With its crisp videos, smooth games and clear audio, the Aspire will be hot throughout 2017. Available in January, the Aspire is equipped with a 7th Generation Intel Core processor, a 15.6-inch Full HD IPS screen and dual fans to keep it running at optimal temperature, no matter how much you push it during a gaming session. 

8. MSI GS63VR Stealth Pro Gaming Laptop. Created with the gamer in mind, the MSI GS63VR delivers a faster and smoother VR experience and is part of the latest lineup of MSI gaming devices powered by Windows 10. Thanks to the new 7th Generation Intel Core processor and NVIDIA GeForce GTX1050 Ti & GTX1050 gaming graphics cards. Enhanced audio makes the GS63VR ready to support the finest audio quality through SABRE HiFi DAC delivered straight to high-end headsets.

These are just a few of the hottest devices shown for the first time at CES, and if you didn’t get a chance to see them at the show, don’t worry. They’ll be available in the coming weeks at your nearest Microsoft Store, microsoftstore.com or a partner retailer, so don’t wait to experience this amazing new tech this year. (BPT)

Financial Tips: 5 Ways to Digitize Your Life and Save Even More

Technology evolves and improves seemingly every time you blink. From apps to virtual reality and voice assistants to robots, technology affords us the ability to make life easier so we can enjoy what matters most to us. And when it comes to managing finances, digitizing your life can actually have a bonus effect on your wallet.

Digital Lifestyle Expert Katie Linendoll teamed up with Capital One to share simple tips to digitize your life and save even more. “We live in a day and age where new technologies afford us the ability to improve our lives in new, offbeat ways,” Linendoll says. “By applying that same principle to our personal finance routines, we’re better poised to cut unnecessary costs while saving precious time and hard earned money, too.”

Whether you’re budgeting for back-to-school season, saving for your next vacation or simply just “tech curious,’” Linendoll’s tips offer a great way to employ modern technology to aide your bottom line.

1. Make your home smarter. Strengthening your financial IQ begins at home. Enhancing your home life with smart products can save you time, energy and money. By switching to a smart thermostat, which can turn on and off when you need to, you’ll save up to $145/year.

2. Cut the cord. The average cable bill per household is around $99 per month, and most people only watch a handful of those channels. A one-time purchase of a media streaming device costs about the same as a single month of cable. Subscribe to your favorites and you can save around $1,000 a year.

3. Leverage cutting edge technology. Voice-activated technologies hold a lot of promise to make our lives easier. For example, with the Capital One Skill for Amazon Alexa, you can use any Amazon Alexa-enabled device like the Amazon Echo to access your Capital One accounts and check your balance, make a payment and manage your account — all using just your voice.

4. Trade in your old tech for cash. Have some old phones and tablets lying around? They could be worth a couple hundred bucks. Many internet trade-in sites and retail stores will offer gift cards and even free shipping for your old tech through something called “recommerce,” aka reverse commerce. If you can make money off old things lying around, do it!

5. Take charge of your spending (and saving). Many Americans struggle to come up with emergency expenses, which makes having the flexibility to bank more ways all the more critical. Enroll with a bank like Capital One, which offers great digital tools and services — such as Online BillPay, Enhanced Transactions, Mobile Check Deposit and Personalized Alerts — which ultimately work harder for you and your bottom line.

The Right Technology Services Are the Key to Killer Customer Service

Think sales numbers trump customer service? Think again. Research shows companies focused on providing a superior experience across the customer journey realized a 20 percent increase in customer satisfaction and 10-15 percent increase in revenue. Furthermore, 45 percent of people will abandon an online transaction if their questions or concerns are not addressed quickly. And perhaps the most shocking of all: It costs six to seven times more to attract a new customer than to retain an existing customer.

Given these factors many companies are taking a closer look at their customer retention rates and evaluating the customer experiences they provide. To meet customers on their terms and facilitate employee productivity, it’s critical to invest in new technology. However, not all businesses have the internal IT resources or expertise to efficiently implement technology and effectively manage it on a continuous basis.

For these businesses, working with a trusted technology partner provides an easier route to weather the changes and delight customers. Numerous companies have worked with Dell to ensure they don’t have to worry about downtime or system failure. Dell ProSupport Plus, for instance, provides these companies with the highest level of hardware and software support so they can deliver the best experience to their customers. Powered by Dell’s SupportAssist technology, this support program not only helps resolve issues quickly and proactively, but can also prevent issues before they happen through predictive capabilities. This means less effort by IT staff and more peace-of-mind for both the company and their customers. For example, Dell ProSupport Plus with SupportAssist users are able to spend up to 91 percent less time on resolution. Imagine what an IT staff could do when they’re able to shift that time away from maintenance.

Another time when a technology provider’s services become critical is when businesses implement new solutions. The continual evolution of technology such as cloud, converged datacenters and big data presents a world of new opportunities – and new challenges. Not only do businesses need to contemplate how to get their new technology up and running quickly, they also need to be able to maintain, refresh and address any issues that arise.

To sail over the many potential hurdles, the Dell ProDeploy Enterprise Suite is helping IT managers and business leaders navigate the growing complexity of multiple platforms and risk of transitioning to new technologies while minimizing any downtime, all within the confines of limited resources and budgets. Businesses can rely on Dell experts and partners to lead deployments from basic hardware installation through planning, configuration and complex integrations. Companies using Dell deployment services can reduce IT effort by 91 percent and deploy systems 39 percent faster.

With new technology solutions up and running, businesses should be positioned to provide the best customer service possible. However, without a properly trained crew there will be no one to sail the ship or right it when needed. In addition to investing in technology, organizations need to give their IT team the right training and tools to do their job well. Dell has addressed this critical need by introducing training and certification that gives a company’s IT staff access to the same resources as Dell engineers.

If the technology powering the business is running smoothly, it’s reflected in effortless and memorable interactions with customers that inspire loyalty and build revenue.

Customer service IT services and customer support will continue to evolve as new technologies are developed and customer expectations will continue to rise. By being proactive and partnering with a technology vendor who is intent on staying ahead of the curve, companies can gain an edge against the competition while building an unbreakable brand reputation.